Terms of Service for Duties Book™

3.1 Eligibility Requirements

• Must be at least 18 years of age or the legal age of majority in your jurisdiction.
• Must have legal authority to enter into agreements.
• Must not be prohibited from using the service under applicable laws.
• Must be a legitimate business entity for commercial use.

3.2 Account Registration

• Provide accurate, current, and complete information.
• Maintain the security of your account credentials.
• Promptly update account information when changes occur.
• Accept responsibility for all activities under your account.

3.3 Account Verification

We reserve the right to:

• Verify account information and business legitimacy.
• Request additional documentation for compliance purposes.
• Suspend or terminate accounts that fail verification.
• Implement enhanced security measures for high-risk accounts.

4.1 Permitted Uses

• Business communication and customer support.
• Marketing communications with proper consent.
• Automation of routine customer interactions.
• Integration with legitimate business systems.
• Compliance with applicable regulations and platform policies.

4.2 Prohibited Activities

You may not use the Platform to:

• Send spam, unsolicited messages, or bulk communications without consent.
• Engage in harassment, abuse, or threatening behavior.
• Transmit malware, viruses, or harmful code.
• Violate intellectual property rights.
• Conduct illegal activities or fraud.
• Impersonate others or provide false information.
• Interfere with platform security or functionality.
• Reverse engineer or attempt unauthorized access.
• Violate third-party platform terms (WhatsApp, Facebook, Apple, etc.).

4.3 Content Standards

All content must be:

• Legal and compliant with applicable laws.
• Truthful and not misleading.
• Respectful and professional.
• Appropriate for business communication.
• Free from prohibited materials (adult content, violence, hate speech).

5.1 Meta Platform Data Processing

By using our platform, you acknowledge and agree that:

• All Meta Platform Data processing is subject to Meta's Developer Platform Terms.
• You will not engage in any Prohibited Practices as defined by Meta, including:
  • Discriminatory processing based on protected characteristics.
  • Eligibility determinations for housing, employment, insurance, education, credit, or government benefits.
  • Surveillance activities for law enforcement or national security.
  • Selling, licensing, or purchasing Platform Data.
  • Processing without valid user consent for profile building.
  • Attempting to reverse-engineer or re-identify anonymized data.

5.2 Meta Platform Integration Requirements

• App Review: Our platform and your usage may be subject to Meta's App Review process.
• Data Sharing Restrictions: Meta Platform Data may only be shared in compliance with Meta's terms.
• Audit Rights: Meta reserves the right to audit our platform and your usage.
• Certification Requirements: We may require certifications regarding your compliance.
• Immediate Termination: Meta may terminate access for Terms violations.

5.3 User Consent and Transparency

• Users must provide valid consent for Meta Platform Data processing.
• All data processing purposes must be clearly disclosed.
• Users must have accessible mechanisms to request data modification or deletion.
• Restricted Platform Data requires additional consent and transparency measures.

6.1 Meta Platforms (Facebook/Instagram/WhatsApp)

6.2 Apple Messages for Business

• Apple Messages for Business Terms compliance.
• Proper business verification.
• Message quality and relevance standards.
• Customer service requirements.
• Data handling according to Apple standards.

6.3 Email Services

• CAN-SPAM Act compliance.
• GDPR email marketing requirements.
• Proper unsubscribe mechanisms.
• Sender reputation maintenance.
• Anti-spam policy adherence.

7.1 Uptime Commitment

• 99.9% uptime guarantee (excluding scheduled maintenance).
• Scheduled maintenance notifications 24 hours in advance.
• Emergency maintenance as required for security or stability.

7.2 Performance Standards

• Message delivery within industry standard timeframes.
• Platform response times under normal load conditions.
• Data backup and recovery procedures.
• Security incident response protocols.

7.3 Support Services

• Technical support during business hours.
• Emergency support for critical issues.
• Documentation and training resources.
• Regular platform updates and improvements.

8.1 Subscription Plans

• Monthly or annual billing options.
• Usage-based pricing for message volumes.
• Feature-based plan tiers.
• Custom enterprise pricing available.

8.2 Payment Terms

• Payment due upon subscription renewal.
• Accepted payment methods: credit cards, bank transfers.
• Late payment fees may apply.
• Refund policy for unused services.
• Tax calculations based on business location.

8.3 Plan Changes

• Upgrades effective immediately.
• Downgrades effective at next billing cycle.
• Prorated charges for mid-cycle changes.
• Usage overage charges for exceeded limits.

9.1 Customer Data

• You retain ownership of all customer data and content.
• We process data only as necessary to provide services.
• Data portability upon reasonable request.
• Secure data deletion upon account termination.

9.2 Platform Data

• We own all platform improvements and analytics.
• Aggregated, anonymized usage data for service improvement.
• Intellectual property in platform features and functionality.
• Feedback and suggestions become our property.

9.3 Data Security

• Industry-standard security measures.
• Regular security audits and updates.
• Data breach notification procedures.
• Compliance with applicable data protection laws.

10.1 Our Rights

• Platform software, designs, and trademarks.
• Documentation and training materials.
• Improvements and derivative works.
• Trade secrets and proprietary algorithms.

10.2 Your Rights

• Your business content and customer data.
• Your trademarks and brand materials.
• Pre-existing intellectual property.
• Custom integrations you develop.

10.3 License Grant

• We grant you a limited, non-exclusive license to use the Platform.
• You grant us necessary rights to provide services.
• No rights beyond what's necessary for service provision.
• Rights terminate upon account closure.

11.1 Service Warranties

We warrant that:

• Services will perform substantially as described.
• We have necessary rights to provide services.
• Services comply with applicable laws.
• We will use commercially reasonable efforts to maintain service quality.

11.2 Disclaimers

EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.3 Third-Party Services

We do not warrant:

• Third-party platform availability or performance.
• Internet connectivity or service provider issues.
• Compatibility with all systems and software.
• Uninterrupted or error-free service.

12.1 Liability Limits

IN NO EVENT SHALL WE BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages.
• Loss of profits, data, or business opportunities.
• Damages exceeding amounts paid in the 12 months prior to the claim.
• Damages arising from third-party platform issues.

12.2 Exceptions

Liability limitations do not apply to:

• Willful misconduct or gross negligence.
• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Violations of applicable law where limitations are prohibited.

13.1 Customer Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the Platform in violation of these Terms.
• Your content or customer data.
• Your violation of third-party rights.
• Your breach of applicable laws or regulations.
• Your violation of Meta's Developer Platform Terms or related policies.
• Claims by Meta related to your processing of Meta Platform Data.

13.2 Meta Platform Specific Indemnification

In addition to general indemnification, you specifically agree to indemnify us against:

• Any claims by Meta arising from your use of Meta Platform Data.
• Violations of Meta's Developer Platform Terms through your account.
• Prohibited Practices as defined by Meta's terms.
• Any enforcement actions taken by Meta against our platform due to your actions.

13.3 Our Indemnification

We will indemnify you against claims that our Platform infringes third-party intellectual property rights, subject to:

• Prompt notice of claims.
• Cooperation in defense.
• Control of defense and settlement.
• Use of Platform as provided without modification.

14.1 Term

• Agreement begins upon account creation.
• Continues until terminated by either party.
• Renewal occurs automatically unless cancelled.
• Cancellation effective at end of billing period.

14.2 Termination Rights

Either party may terminate:

• For convenience with 30 days' notice.
• Immediately for material breach.
• Immediately for insolvency or bankruptcy.
• As required by law or regulatory action.

14.3 Effects of Termination

Upon termination:

• Access to Platform immediately ceases.
• Data export available for 30 days.
• Final billing for used services.
• Survival of applicable provisions.

15.1 Governing Law

These Terms are governed by the laws of the Kingdom of Saudi Arabia without regard to conflict of law principles.

15.2 Dispute Process

For disputes:

1. Direct negotiation between parties.
2. Mediation through the Saudi Center for Commercial Arbitration (SCCA) if agreed.
3. Binding arbitration under SCCA rules if mediation fails.
4. Saudi Arabian courts for injunctive relief and matters that cannot be arbitrated.

15.3 Jurisdiction

Saudi Arabian courts shall have exclusive jurisdiction for disputes that cannot be resolved through arbitration, subject to applicable international agreements.

16.1 Modifications

• We may update these Terms with reasonable notice.
• Material changes require 30 days' notice.
• Continued use constitutes acceptance of changes.
• Right to terminate if you disagree with changes.

16.2 Assignment

• You may not assign rights without our consent.
• We may assign rights in connection with business transfers.
• Obligations bind successors and assigns.
• Notice requirements for assignments.

16.3 Severability

If any provision is invalid or unenforceable, the remainder remains in effect.

16.4 Entire Agreement

These Terms constitute the entire agreement between parties regarding the Platform.

16.5 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control.

Andromeda Information Technology Co