Last Updated: February 24, 2025
1. Introduction
Welcome to our messaging application (“the Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide and Meta Data Access
When you connect through Meta Platforms (Facebook, Instagram, WhatsApp), we may request and receive:
- Basic profile information (name, profile picture, email)
- Meta User ID
- Public profile information
- Other permissions as explicitly requested and approved by you
We only request necessary permissions and clearly explain how each type of data will be used. You can review and modify these permissions through your Meta account settings at any time.
We collect information that you voluntarily provide when using our Service, including:
- Account information (name, email address, phone number, password)
- Profile information (profile picture, status, bio)
- Communication content (messages, attachments, voice messages)
- Contact information (address book contacts, if permitted)
- Customer service communications
- Payment information (when applicable)
2.2 Automatically Collected Information
We automatically collect certain information when you use our Service:
- Device information (IP address, device type, operating system)
- Usage data (features used, interaction patterns, time stamps)
- Location information (if permitted)
- Log data (access times, pages viewed, crash reports)
- Performance data (analytics about how our Service performs)
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining the Service
- Improving and personalizing user experience
- Processing and completing transactions
- Sending administrative information
- Providing customer support
- Sending marketing and promotional communications (with consent)
- Ensuring security and preventing fraud
- Complying with legal obligations
- Analytics and research purposes
4. Information Sharing and Disclosure
We may share your information with:
4.1 Service Providers
Third-party vendors, consultants, and service providers who assist in operating our Service (hosting, analytics, customer support, etc.).
4.2 Business Partners
Partners who offer joint services, products, or promotions.
4.3 Legal Requirements
When required by law, regulation, legal process, or governmental request.
4.4 Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
6. Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your account and associated data at any time.
7. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Export your data
- Opt-out of marketing communications
- Control app permissions (camera, microphone, contacts, etc.)
8. Children’s Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about how you use our Service. You can control cookie preferences through your browser settings.
11. Third-Party Services
Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
13. Data Deletion and Meta Platform Data
You can request deletion of your data, including any data obtained through Meta Platforms, by:
- Using the in-app deletion tool
- Contacting our support team
- Disconnecting our app from your Meta account
When you disconnect our app or delete your account, we will remove all your Meta Platform data within 30 days, except where we are required to maintain it for legal compliance.
14. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or Meta Platform data handling, please contact us at:
- Email: privacy@[yourcompany].com
- Address: [Your Company Address]
14. Additional Rights for Specific Regions
14.1 European Economic Area (EEA) Residents
Under GDPR, you have additional rights including:
- Right to data portability
- Right to restriction of processing
- Right to object to automated decision-making
14.2 California Residents
Under CCPA/CPRA, you have additional rights including:
- Right to know what personal information is collected
- Right to know if personal information is sold or shared
- Right to opt-out of sale or sharing of personal information
- Right to limit use of sensitive personal information
15. Data Processing Agreement
For business customers who require a Data Processing Agreement (DPA) under GDPR or other applicable laws, please contact our privacy team.