One profile per customer. Every channel. Every history.
Phones, emails, and Instagram handles automatically merge into a single record so the agent who picks up today sees what was said yesterday — and last quarter.
- No credit card
- Live in under an hour
- Arabic & English support
- AA2
Ahmed Al-Saud
2mHi, are these prices final?
- LA
Layla Ali
14mJust sent the contract.
- OH5
Omar Hassan
1hQuick question on the trial
- MN
Maya Najjar
YesterdayThanks, all clear!
Ahmed Al-Saud
Online now
Works with the channels your team already uses
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The familiar problem
Same person, three records
Without merging, the same buyer looks like a WhatsApp lead, an Instagram follower, and an email subscriber. Agents start every conversation from zero.
No retention signal
You can’t tell who your repeat buyers are or which channels they prefer — so you can’t prioritise the relationships that drive revenue.
Compliance scatters
Customer data lives in three tools with three privacy policies. Subject access requests take weeks instead of minutes.
How DutiesBook solves it
Every capability ships in the box — no add-ons, no extra setup.
Automatic record merge
Phones, emails, and Instagram handles match into one contact. New channel touches attach to the existing profile.
Full conversation timeline
Agents see every message — across every channel — in one chronological view, not split across tools.
Repeat-buyer signal
Live in under an hour
Three simple stops between you and your first unified customer conversation.
Connect your channels
WhatsApp, Instagram, Messenger, email — each through its native API. Setup takes minutes per channel.
Import your contact list
Bulk-upload CSVs from your CRM or POS. Auto-merge runs in the background; conflicts surface for review.
Frequently asked
How does the merge work?
▾
Hash-based matching on normalised phone, email, and Instagram handle. Conflicts (two different people sharing a number, for example) surface for human review.
Will I lose existing CRM data?
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No. We import additively. Your CRM stays the source of truth for billing; DutiesBook layers conversation history on top.
Can I export the unified record?
▾
Yes — JSON or CSV, on-demand or scheduled, with a full audit trail per PDPL.
Does this support custom fields?
▾
Yes. Add as many as you need; they’re searchable, segmentable, and exportable.
How do I delete a customer’s data on request?
Ready to change how your team talks to customers?
Start free in minutes — no credit card. Get DutiesBook running with your channels today.
Try now