Communication, the way modern teams work
DutiesBook is a unified communication platform built for teams who refuse to choose between speed and quality. We bring every customer channel — WhatsApp, Instagram, Messenger, and email — into one inbox so your team can move faster without losing the personal touch.
How we plug into the platforms your team uses
Native, official integrations — no scraping, no shortcuts.
Meta — WhatsApp, Instagram, Messenger
We are connected through the official Meta Business Platform. WhatsApp messages flow in via the WhatsApp Business API (so you keep your green-tick verified number and Meta-approved templates), Instagram Direct conversations are pulled live, and Facebook Messenger threads land in the same inbox. Outbound: pre-approved WhatsApp templates for broadcasts, native replies on Instagram and Messenger, plus delivery and read receipts so your team always knows where each conversation stands.
- WhatsApp Business API
- Instagram Direct
- Facebook Messenger
Microsoft — Outlook
Connect your Outlook mailbox so customer emails land in the same unified inbox as WhatsApp, Instagram, and Messenger. Replies go out from your authenticated domain with SPF/DKIM preserved, threading and read receipts intact, and your team can hand off a conversation without ever leaving DutiesBook.
- Outlook
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Google — Gmail
Plug in a Gmail mailbox to handle customer email as a first-class channel inside DutiesBook. Inbound messages thread automatically with the contact's other conversations, and outbound replies are sent from your authenticated Gmail address with SPF/DKIM/DMARC alignment, so deliverability stays where you expect it.
- Gmail