💎 Complete Pricing Guide

Choose your perfect plan

All-in-one customer communication platform with AI automation, multi-channel messaging, and powerful analytics. All plans include a 14-day free trial.

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99.9% uptime SLA

Compare All Plans

Choose the perfect plan for your team with detailed features and pricing

All prices in
VAT included
Billed monthly or yearly

Enterprise

Unlimited power for large organizations with custom requirements

1,999 /month
unlimited team members
unlimited communication channels
unlimited contacts
Advanced analytics
Contact Sales
Most Popular

Professional

Best for growing businesses with advanced automation needs

499 /month
Up to 15 team members
10 communication channels
10,000 contacts
Advanced analytics
Start Free Trial

Starter

Ideal for small teams starting to grow their customer engagement

199 /month
Up to 5 team members
3 communication channels
1,000 contacts
Advanced analytics
Start Free Trial

Complete Feature Comparison

Every feature compared across all plans - based on actual platform capabilities

Team & User Management

Team Members
Maximum users per account
Up to 3
Small team focus
Up to 10
Growing teams
Unlimited
Large organizations
Role Management
Custom roles and permissions
Basic
3 predefined roles
Advanced
Custom roles
Enterprise
Granular permissions
Team Organization
Multiple teams, assignment workflows
1 Team
Basic organization
3 Teams
Department structure
Unlimited
Complex hierarchies
Contact Database
Stored contacts with custom fields
1,000
Basic contact info
10,000
Rich profiles
Unlimited
Custom fields & tags

Communication Channels

WhatsApp Business API
Instagram Direct Messages
Facebook Messenger
SMS (Twilio Integration)
Email Integration

Messaging & Templates

WhatsApp Template Messages
Meta approved templates
Basic
5 templates
Advanced
Unlimited templates
Enterprise
Priority approval
Message Broadcasting
Bulk messaging campaigns
Limited
100 recipients
Advanced
5,000 recipients
Unlimited
Unlimited recipients
Dynamic Variables
Personalized messaging
Basic
Name, phone
Advanced
All contact fields
Custom
Custom variables
Scheduled Broadcasting
Future message scheduling

Automation & Workflows

Conversation Flows
Automated conversation workflows
Basic
Simple flows
Advanced
Complex workflows
Auto Assignment
Intelligent conversation routing
Round Robin
Basic distribution
Skills-based
Smart routing
AI-Powered
ML-based routing
Working Hours Management
Automated out-of-hours responses
Message Retry Logic
Automatic retry for failed messages
Basic
3 retries
Advanced
Smart retry logic

Analytics & Reporting

Real-time Dashboard
Live metrics and KPIs
Basic
Key metrics only
Advanced
Detailed insights
Enterprise
Custom dashboards
Performance Analytics
Agent and team performance metrics
Basic
Response times
Advanced
Detailed metrics
Enterprise
AI-powered insights
Channel Performance
Per-channel analytics
SLA Compliance Tracking
Response and resolution time tracking
Basic
Standard SLAs
Custom
Custom SLA rules
Historical Reporting
Data retention and historical analysis
30 days
Basic history
1 year
Extended history
Unlimited
Complete archive

Security & Compliance

Data Encryption
End-to-end message encryption
SSL/TLS
In transit
AES-256
At rest + transit
Enterprise
Custom encryption
User Authentication
Secure login mechanisms
OTP
SMS verification
2FA
Two-factor auth
SSO
Single sign-on
Rate Limiting
API protection and abuse prevention
Basic
Standard limits
Enhanced
Higher limits
Custom
Configurable limits
Data Residency
Where your data is stored
Saudi Arabia
Default region
Saudi Arabia
Compliant hosting
Multi-region
Global options

Support & Training

Support Response Time
Guaranteed response times
24-48 hours
Business days
4-8 hours
Business hours
1-2 hours
Priority support
Support Channels
How you can reach us
Email
Support tickets
Email + Chat
Live support
All channels
Phone + dedicated line
Onboarding & Setup
Getting started assistance
Self-service
Documentation
Guided setup
Setup assistance
White-glove
Full implementation
Training & Resources
Team training and documentation
Basic
Online docs
Extended
Video tutorials
Comprehensive
Custom training

Frequently Asked Questions

Everything you need to know about our pricing and features

Ready to transform your communication?

Join thousands of teams already using DutiesBook to streamline their customer conversations with AI-powered automation and multi-channel messaging.

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